icomm Care v0.5.13
A customer service and ticketing system inside WordPress - from opening a ticket on the site to team and process management in a clear interface.
Why icomm Care
When customer tickets are scattered across WhatsApp, email, site messages, and calls, it is hard to run a real service process. icomm Care brings it all into WordPress: open a ticket from the site, a clear conversation timeline, statuses, and team management, so service becomes a clear, measurable flow.
Built for daily work: the customer gets a clean, secure experience, and the team gets professional tools, permissions, and a work dashboard to handle tickets quickly and in the right order.
Installation and setup
Activate the plugin, set a customer portal page and a team dashboard, then choose how to show the ticket entry point on the site (banner/form).
FAQ
Short answers on Webby, permissions, 2FA, and the customer portal.
Purchase PRO
Free download · 1-year PRO license · one site · automatic activation after payment.
Overview
icomm Care centralizes the service flow from the site to the team: a banner or form to open a ticket, a customer portal with a secure link, a conversation and status interface, and a Webby Dashboard for agents with 2FA and role permissions.
Key features
- Front-end ticket banner / form (including a shortcode and an option to show it on the site).
- A customer portal to view ticket status and continue the conversation in an organized way.
- Assign a ticket to a Webby agent or a WordPress admin.
- Ticket management with a timeline, replies, file attachments, statuses, and team workflows.
- Webby Dashboard: dedicated users, TOTP, sign-in and sign-out log, roles (view / agent / manager).
- Email notifications, optional reCAPTCHA, and icomm licensing/updates.
Common use cases
- Customer service for brochure/store sites: track tickets and statuses in one place.
- Technical support: collect details from the customer, document the conversation, and continue handling over time.
- Internal service workflow: tickets between departments and teams with permissions and roles.
What's new in 0.5.13
Display improvements on the plugin details page.
What's new in 0.5.12
Tickets can include file attachments in the conversation.
What's new in 0.5.11
English plugin details on English store pages.
Installation and setup
Activate the plugin, set a page with a shortcode for the customer portal, and set a page for the Webby Dashboard for the team. Then choose the ticket display (banner/form) and the notifications.
On the Webby screen you can add agents, set up 2FA, and choose roles as needed.
Download and installation
- Download and install the plugin (free base version).
- On the customer site: icomm Care → Settings → "Purchase PRO license".
- After a secure payment, the license is activated automatically on the domain.
FAQ
Is Webby the same as WordPress users?
Webby is a dedicated user system for the support team, with controlled access and a work dashboard.
How do I enable 2FA for the team?
On the Webby - 2FA screen you can enable or reset a key and rescan the QR for each user.
How does the customer access the portal?
The customer signs in through a secure link that goes straight to their ticket, to view status and continue the conversation.
Can the customer attach files?
Yes. Tickets support file attachments in the conversation, so the customer can send screenshots or documents.
How do I assign a ticket?
Open a ticket and choose an agent. The assignee can get an email if a WordPress user or a Webby user with an email is selected.
Which language are emails in?
Emails and the public form follow the site language. A Hebrew site sends Hebrew mail; an English site sends English mail.
icomm Care PRO
| Price for 1 year(s) | $149 |
|---|---|
| Total to pay | $149 |
$149
What's included in PRO?
- Tickets, assignment to an agent, customer portal, Webby Dashboard, 2FA, emails, and updates.
- 1-year license · one site · automatic updates.
- No refunds.
Download and installation
- Download and install the plugin (free base version).
- On the customer site: icomm Care → Settings → "Purchase PRO license".
- After a secure payment, the license is activated automatically on the domain.